--- title: Meet Steve Fojan, our UK Product Specialist and learn why operational excellence is so important for success description: Meet Steve Fojan, Product Specialist and what the operational side of Flux looks like image: https://www.fluxfederation.com/hubfs/20211124-Intro-to-Steve-UK.jpg --- [![flux](https://www.fluxfederation.com/hubfs/flux_2023/images/logos/flux.svg) ![flux\_dark](https://www.fluxfederation.com/hubfs/flux_2023/images/logos/flux_dark.svg)](https://www.fluxfederation.com) Platform ##### [![20230822 Flux Nav - Billing -1](https://www.fluxfederation.com/hubfs/General%20Images/20230822%20Flux%20Nav%20-%20Billing%20-1.svg) Billing Configurable, flexible energy billing for today, and tomorrow.](https://www.fluxfederation.com/products-billing) ##### [![20230822 Flux Nav - Billing use cases-1](https://www.fluxfederation.com/hubfs/General%20Images/20230822%20Flux%20Nav%20-%20Billing%20use%20cases-1.svg) Billing use cases Solar and battery, electric vehicles, time of use, PPA, VPP and more.](https://www.fluxfederation.com/billing-use-cases) ##### [![20230822 Flux Nav - Market Operations -1](https://www.fluxfederation.com/hubfs/General%20Images/20230822%20Flux%20Nav%20-%20Market%20Operations%20-1.svg) Market Operations Complete the picture for end-to-end energy retail solution.](https://www.fluxfederation.com/market-operations) ![20230822 Flux Nav - Market Operations use cases-1](https://www.fluxfederation.com/hubfs/General%20Images/20230822%20Flux%20Nav%20-%20Market%20Operations%20use%20cases-1.svg) ##### Market Operations use cases Customer communications, single customer view and more. ##### [![20240314-Flux-Preparing-for-success-Nav-Crop](https://www.fluxfederation.com/hs-fs/hubfs/General%20Images/20240314-Flux-Preparing-for-success-Nav-Crop.jpg?width=1386&name=20240314-Flux-Preparing-for-success-Nav-Crop.jpg) Featured resource Preparing for Success: Four key billing transformation learnings. A must-read for energy companies on the precipice of change. Download now](https://www.fluxfederation.com/preparing-for-success) Insights ##### [![20210608 Flux Icon HOME AUTOMATION CONNECTION BULB\_1 WHITE](https://www.fluxfederation.com/hs-fs/hubfs/Flux%202.0/Icons/20210608%20Flux%20Icon%20HOME%20AUTOMATION%20CONNECTION%20BULB_1%20WHITE.png?width=1386&name=20210608%20Flux%20Icon%20HOME%20AUTOMATION%20CONNECTION%20BULB_1%20WHITE.png) Insights The latest updates on everything energy. From growing business value to digital transformation and industry insights. Read more](https://www.fluxfederation.com/blog) ![20210608 Flux Icon MOBILE ELECTRICITY PURCHASE\_1 WHITE](https://www.fluxfederation.com/hs-fs/hubfs/Flux%202.0/Icons/20210608%20Flux%20Icon%20MOBILE%20ELECTRICITY%20PURCHASE_1%20WHITE.png?width=1386&name=20210608%20Flux%20Icon%20MOBILE%20ELECTRICITY%20PURCHASE_1%20WHITE.png) ##### Resources A knowledge hub that shares our insight for energy businesses undertaking the changes needed to evolve the sector. Explore the hub ##### [![20240411-Nav-Featured-Resource---iPad-user-preparing-for-success](https://www.fluxfederation.com/hs-fs/hubfs/General%20Images/20240411-Nav-Featured-Resource---iPad-user-preparing-for-success.jpg?width=1386&name=20240411-Nav-Featured-Resource---iPad-user-preparing-for-success.jpg) Featured resource Preparing for Success: Four key billing transformation learnings. A must-read for energy companies on the precipice of change. Download now](https://www.fluxfederation.com/preparing-for-success) [Why Flux?](https://www.fluxfederation.com/flux-offering) Company ##### [About Find out more about the people behind our leading edge platform, our Executive team and Board of Directors. About](https://www.fluxfederation.com/about) ##### [Careers Find out what it's like to work for a remote-first company designing and building innovative retail software for leaders of the energy transition. Careers](https://www.fluxfederation.com/careers) ##### [![20240212-the-benefits-of-modern-tech-1](https://www.fluxfederation.com/hs-fs/hubfs/Flux%202.0/Blog/20240212-the-benefits-of-modern-tech-1.jpg?width=1386&name=20240212-the-benefits-of-modern-tech-1.jpg) Featured post The time is now: Why the energy sector must adopt modern billing tech Read more](https://www.fluxfederation.com/blog/the-time-is-now-why-the-energy-sector-must-adopt-modern-billing-tech) Talk to an expert Talk to an expert # Meet Steve Fojan, our UK Product Specialist and learn why operational excellence is so important for success [Flux Federation](https://www.fluxfederation.com/blog/author/flux-federation)  |  10 December 2021 ![20211124-Intro-to-Steve-UK](https://www.fluxfederation.com/hubfs/20211124-Intro-to-Steve-UK.jpg) ![blue gradient waves](https://www.fluxfederation.com/hs-fs/hubfs/flux_2023/images/bgs/blog-bg.png?width=1386&name=blog-bg.png) Steve Fojan is a Product Specialist for Flux based in the UK, he’s known around the UK team as Mr. Dependable, someone who is always on hand to get the job done. Steve is one of those rare people that is passionate about the systems he works with, understands them in incredible detail, and when an issue arises can immediately pinpoint the problem and steer the team in the right direction. We asked Steve to share a bit about his experience in the energy sector and what it’s like working for Flux.  **TELL US ABOUT YOUR EXPERIENCE IN THE TECH ENERGY SECTOR** Before joining Flux I worked for npower for over a decade doing a number of different operational roles from new connections, site visit to gains, losses and win-backs. I have been across the business operations from end to end. From npower I moved to Extra Energy while they were in their start-up phase. I was brought on to help set up processes like Erroneous Transfers (ET) and disputed reads.  Later, I moved into testing as a Senior Test Analyst. I tested all the billing functionality from when we moved the customer base from bi-annually to quarterly/monthly billing, this included Value-Added Tax (VAT) and Climate Change Levy (CCL) testing for SME customers with split usage. **WHAT ATTRACTED YOU TO FLUX?** Flux presented a perfect opportunity for me to work closely with developers and clients, which really excited me. Taking a client's request and seeing it go into development and testing, then helping the client implement the change is something I really enjoy and find super rewarding. Originally, I moved to Flux for a new challenge. I wanted to challenge myself, I worked with the system from very early at Extra Energy and grew with it so I knew it inside out.. I wanted to be across more of the change function rather than just testing and help to develop beautiful solutions for clients problems. **TELL US ABOUT WHAT YOU DO AT FLUX?** I have a varied role with Flux, but my core function is to connect clients' problems with beautifully designed solutions. I’m the in-between specialist that works directly with a client to fully understand their pain points and use my knowledge of Flux to remove them.  Recently, I worked on the build and test of Sainsbury’s Energy, a new whitelable provider as well as rolling out the User Acceptance Testing (UAT) function for Second Generation (SMETS2). I wrote the test approach, UAT scripts and test completion report to ensure Flux was capable of communicating compliantly with the DCC infrastructure. I have always worked very closely with our UK clients to help them reconcile their tax transaction reports, build out their accounting reports and help to design a touch tone Dual Tone Multi Frequency (DTMF) payment solution for Payment Card Industry (PCI) compliance and improvement to customer experience. While Flux provided the full platform for PSUK, I supported the team by operating a service desk function to work with them to prioritise service desk tickets or provide them with workarounds. I was the go between for PSUK and the Flux NZ based team helping improve business processes, define solutions to incidents and managing on site communications with the client. Being the intermediary allows me to manage the process from end to end and provide the clients with release notes and product briefs as well as training support. Since the closure of PSUK I have been heavily involved with the migration and the archive activities with Eon. This required digging deep into the data and mapping data items for them. At present, I’m working with our development teams about expanding out the capabilities of our new offering, Flexibill. Flexibill is by far the most advanced billing system I have ever worked on and the possibilities of this capability really excite me. The way it can bill any combination of meter, tariff and rates is something the industry has struggled with for years, but finally there is the solution and I'm delighted to work on it If you want to learn about how Flexibill can increase your energy businesses billing capabilities then get in touch with one of our experienced Flux UK experts. ### Continue learning how we can help you ##### [![20240516-streamline-debt-manangement](https://www.fluxfederation.com/hs-fs/hubfs/Flux%202.0/Blog/20240516-streamline-debt-manangement.jpg?width=1386&name=20240516-streamline-debt-manangement.jpg) Growing business value Streamline debt management and drive profitability Read the story](https://www.fluxfederation.com/blog/streamline-debt-management-and-drive-profitability) ##### [![20240319-4-challenes-for-seller-1](https://www.fluxfederation.com/hs-fs/hubfs/Flux%202.0/Blog/20240319-4-challenes-for-seller-1.jpg?width=1386&name=20240319-4-challenes-for-seller-1.jpg) Growing business value 4 big challenges for energy sellers, according to the tech experts Read the story](https://www.fluxfederation.com/blog/4-big-challenges-for-energy-sellers-according-to-the-tech-experts) ##### [![20220211-VPP-blue-noise](https://www.fluxfederation.com/hs-fs/hubfs/Flux%202.0/Blog/20220211-VPP-blue-noise.jpg?width=1386&name=20220211-VPP-blue-noise.jpg) Growing business value Turning virtual into reality: Operationalising Virtual Power Plants Read the story](https://www.fluxfederation.com/blog/turning-virtual-into-reality-virtual-power-plants-for-energy-business) ##### [![20221208-Cost-out-value-in](https://www.fluxfederation.com/hs-fs/hubfs/Flux%202.0/Blog/20221208-Cost-out-value-in.jpg?width=1386&name=20221208-Cost-out-value-in.jpg) Digital transformation Can you have it all? Driving value in and cost out in a digital transformation Read the story](https://www.fluxfederation.com/blog/driving-value-in-and-cost-out-in-a-digital-transformation) ##### [![20240410-billing-software-for-australia](https://www.fluxfederation.com/hs-fs/hubfs/Flux%202.0/Blog/20240410-billing-software-for-australia.jpg?width=1386&name=20240410-billing-software-for-australia.jpg) Growing business value How modern billing tech can help energy sellers with the energy crisis Read the story](https://www.fluxfederation.com/blog/how-modern-billing-tech-can-help-energy-sellers-with-the-energy-crisis) ##### [![20240411-Energy-Transition-Blueprint-Refresh](https://www.fluxfederation.com/hs-fs/hubfs/Flux%202.0/Blog/20240411-Energy-Transition-Blueprint-Refresh.jpg?width=1386&name=20240411-Energy-Transition-Blueprint-Refresh.jpg) Growing business value Invest to stay in the game: Flexible tech is a blueprint for success Read the story](https://www.fluxfederation.com/blog/invest-to-stay-in-the-game-a-blueprint-for-the-energy-transition) ##### [![20231116-customer-retention](https://www.fluxfederation.com/hs-fs/hubfs/Flux%202.0/Blog/20231116-customer-retention.jpg?width=1386&name=20231116-customer-retention.jpg) Growing business value How modern billing software supports customer retention Read the story](https://www.fluxfederation.com/blog/how-modern-billing-software-supports-customer-retention) ##### [![20240212-the-benefits-of-modern-tech-1](https://www.fluxfederation.com/hs-fs/hubfs/Flux%202.0/Blog/20240212-the-benefits-of-modern-tech-1.jpg?width=1386&name=20240212-the-benefits-of-modern-tech-1.jpg) Digital transformation The time is now: Why the energy sector must adopt modern billing tech Read the story](https://www.fluxfederation.com/blog/the-time-is-now-why-the-energy-sector-must-adopt-modern-billing-tech) ##### [![20231214-End-energy-user](https://www.fluxfederation.com/hs-fs/hubfs/Flux%202.0/Blog/20231214-End-energy-user.jpg?width=1386&name=20231214-End-energy-user.jpg) Growing business value Why we mustn’t forget the customer as we power the energy transition Read the story](https://www.fluxfederation.com/blog/why-we-mustnt-forget-the-customer-as-we-power-the-energy-transition) ##### [![20231213-Nic-in-Europe---Collaboration](https://www.fluxfederation.com/hs-fs/hubfs/Flux%202.0/Blog/20231213-Nic-in-Europe---Collaboration.jpg?width=1386&name=20231213-Nic-in-Europe---Collaboration.jpg) Industry Insights Collaboration: the critical success factor of the energy transition Read the story](https://www.fluxfederation.com/blog/collaboration-the-critical-success-factor-of-the-energy-transition) ##### [![20231009-modern-billing-tech](https://www.fluxfederation.com/hs-fs/hubfs/Flux%202.0/Blog/20231009-modern-billing-tech.jpg?width=1386&name=20231009-modern-billing-tech.jpg) Digital transformation Why modern billing tech is essential in the new energy economy Read the story](https://www.fluxfederation.com/blog/why-modern-billing-tech-is-essential-in-the-new-energy-economy) ##### [![20230922-Dreamforce-insights](https://www.fluxfederation.com/hs-fs/hubfs/Flux%202.0/Blog/20230922-Dreamforce-insights.jpg?width=1386&name=20230922-Dreamforce-insights.jpg) Industry Insights Dreamforce 23: Insights into the energy revolution and our roles in it Read the story](https://www.fluxfederation.com/blog/dreamforce-23-insights-into-the-energy-revolution-and-our-roles-in-it) ##### [![20230913-Flux-Dreamforce-product-launch-1000x525](https://www.fluxfederation.com/hs-fs/hubfs/Flux%202.0/Blog/20230913-Flux-Dreamforce-product-launch-1000x525.jpg?width=1386&name=20230913-Flux-Dreamforce-product-launch-1000x525.jpg) Digital transformation Flux launches world-first product for scaling decarbonisation solutions Read the story](https://www.fluxfederation.com/blog/flux-launches-world-first-product-for-scaling-decarbonisation-solutions) ##### [![Decarbonisation, decentralisation and digitalisation of the energy sector](https://www.fluxfederation.com/hs-fs/hubfs/Flux%202.0/Blog/20230907-Flux---The-3-Ds.jpg?width=1386&name=20230907-Flux---The-3-Ds.jpg) Digital transformation Is the energy sector ready for the 3 Ds? Read the story](https://www.fluxfederation.com/blog/is-the-energy-sector-ready-for-the-3-d-s) ##### [![20230822-Customisation-over-configuration-noise](https://www.fluxfederation.com/hs-fs/hubfs/Flux%202.0/Blog/20230822-Customisation-over-configuration-noise.jpg?width=1386&name=20230822-Customisation-over-configuration-noise.jpg) Growing business value Configurability vs customisation: 4 tips for your next tech purchase Read the story](https://www.fluxfederation.com/blog/configurability-vs-customisation-4-things-to-consider-for-your-next-tech-purchase) ![purple gradient waves](https://www.fluxfederation.com/hs-fs/hubfs/flux_2023/images/bgs/form-bg.png?width=1386&name=form-bg.png) ## Be the first to know! 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