Energy retail experiences customers & operators love.

Flux brings together intuitive product design, automated processing and modern software practices to help our clients do business faster and smarter.

Build your solution.

A suite of cloud native products to build value in your retail business.

Retail Operations

Flux enables high-efficiency retail operations. Our automated solution powers fast and accurate acquisition, meter data management, billing, and revenue assurance modules through the full customer lifecycle, reducing your cost-to-serve. Operators also enjoy a full customer view for quick, high-quality customer service.

Flux’s Retail Operations modules can be purchased together or individually.

Complex Billing

Get a competitive advantage by being first to market with innovative tariffs that capitalise on emerging technologies and new market structures. Flux’s configurable Complex Billing product enables interval billing and settlement, complex tariffs, and non-metered products, for residential, SME, commercial and industrial markets.

Flux’s Complex Billing solution integrates with Flux’s Billing product or the solution of your choice.

Consumer Experiences

Flux’s award-winning web and mobile apps, range of product and payment options, and multi-channel communications, are proven to increase CSAT and retention and reduce cost-to-serve. To enable you to diversify your offering and capture new revenue streams, Flux’s consumer experiences support multi-brand retail and white labelling.

Flux’s Consumer Experiences integrate with other Flux solutions or can consume and present data from your existing system.

Reduce your cost to serve

Flux is proven to reduce inefficiency and grow business value

Future-proof your business

A technology-first approach to energy retail.

Extensible

Flux is built to integrate, giving you maximum flexibility over the software suite you use across your business. Whether it’s your marketing automation suite of choice, your existing CRM, or your analytics tooling, Flux integrates easily, meaning you can implement faster and get ahead of the competition.

Smart data

To win in a data rich world, retailers need to be able to connect multiple internal and external data sources to make competitive plays. Flux is built to integrate with your cloud or on-premise data lakes in a convenient format that accelerates delivery of analytics insights. By leveraging Flux’s event streaming technology your business can also respond to key energy and business events instantaneously.

Secure

Flux makes security and privacy compliance effortless. GDPR compliant, with an intelligent Consent Management solution built in, and the assurance of secure data handling (ISO 27001 certified), you can focus your energy on growing your business.

Get best in class support and service.

Flux’s Professional Services team supports our clients through the implementation of their Flux solution and ongoing. We pair our clients with a dedicated Product Specialist who partners closely with operational leaders to ensure their teams are getting all the benefits of Flux. Our Service Desk operates 24/7.

Our Clients

Our Partners

Partner with experience.

Our team deeply understands retail technology.

Flux was built by a team of engineers and designers who have run energy retail businesses. We intimately understand the challenges of retail in a digitising world, and where and how to capture new value.

Advisory Board

meriko borogrove

Meriko spent 22 years at Apple, most recently as Senior Director of Engineering in the top-secret Special Projects Group. She was deeply involved in QuickTime and was a founding member of the iPhone team, where she was responsible for building the iPhone camera.

Michael Koziarski

Currently CTO at retail software business, Vend, ‘Koz’ is best known for his contributions to the web application framework, Ruby on Rails, and for his input to global Saas through his consultancy work. As well as software expertise, Koz has a background in economics and finance.

Rob Lee

Formerly the Managing Director at both IBM and Telstra NZ, Rob now advises companies with global growth aspirations. He’s passionate about the significant challenges and opportunities created by the colliding worlds of business and technology; from strategy to market engagement and execution.

Leadership

Nic Kennedy, CEO

Nic has an extensive background in product development, AI and retail technology. She specialises in scaling technology start-ups globally and has held executive and leadership roles in startup and multi-national corporate environments in New Zealand and overseas.

Nikki Bloomfield, VP People & Practice

Nikki brings extensive legal practice and 20 years’ experience in the energy sector to Flux, where she ensures our products remain compliant in all markets. Nikki has launched and grown two technology-led energy retail businesses.

David MacDonald, VP Engineering

David brings more than a decade’s experience in engineering SaaS products for the ISP, streaming media and fintech industries to Flux. Under his leadership, our teams build secure, high performant products that integrate simply.

Dawn Ngaamo, Programme Director

Dawn is a strategy and delivery expert who has led innovation and development teams at PwC, Spark Ventures and Orion Health. From developing one of the first 3D gaming websites to building multi-million dollar development companies, Dawn has an extensive record of results.

Simon Pohlen, VP Solutions & Architecture

Before Flux, Simon led the technology practice at an energy retail business. This experience, and a career in data and software management, enables Simon to effectively guide our team to build solutions that flex to the ever-changing needs of the energy sector.

Jessica Venning-Bryan, Chief Client Officer

Jessica brings substantive experience in energy, innovation and customer engagement to lead our client and product teams to respond to our clients needs. Before joining Flux she co-founded and grew a technology-first energy retail business to a successful exit.